About Harbour City Roofing
Harbour City Roofing, with over 30 years of experience, is a leading provider of roofing solutions for residential, commercial, and industrial clients. As part of the Harbour City Group, the company has expanded significantly, offering top-quality services in roof installation, repairs, and maintenance. Known for its commitment to safety, efficiency, and customer satisfaction, Harbour City Roofing continues to grow and meet the needs of clients across Australia.
The Challenge
As Harbour City Roofing expanded over the past few years, with multiple companies under the Harbour City Group umbrella, the director, Brooke, faced the challenge of managing growing operations, sales, and projects. The business needed a unified tool that could bridge the gap between the operations and site teams, ensuring smooth communication and visibility across all departments. Brooke was searching for a simple yet effective system to support this expansion and streamline operations.
The Solution
Seamless Integration Across Teams
Ascora provided Harbour City Roofing with a unified platform that integrated the operations and site teams. This integration ensured smooth communication and coordination, helping teams, no matter their location, to stay on the same page and work more efficiently.
Scalability for Growing Business
Ascora’s scalable system allowed Harbour City Roofing to grow seamlessly from a small operation to a national business with over 40 staff members. The platform can adapt to the company’s needs as it expands, ensuring they never outgrow the system.
Enhanced Visibility and Communication
Ascora provided full visibility of data across all departments, from sales to accounts to administration. This real-time access to information improved decision-making and ensured that everyone in the business could track project progress and stay informed.
Improved Workflow and Job Management
By streamlining job management and invoicing processes, Ascora helped the company run projects more smoothly. With real-time updates and easy access to job details, the system allowed teams to manage their day-to-day tasks more quickly and effectively.
Comprehensive Business Tool
Ascora became an essential tool for Harbour City Roofing, serving as a CRM and project management system that is used daily across all departments. It effectively manages everything from sales and accounts to admin tasks, providing a comprehensive solution for all business needs.
The Results
Ascora has become integral to Harbour City Roofing’s day-to-day operations, with every staff member across various departments using the system regularly. Its comprehensive capabilities have enabled the company to manage everything from sales to invoicing and project management efficiently. The visibility and communication provided by Ascora have improved job coordination and streamlined processes, significantly boosting productivity. With Ascora, Harbour City Roofing is positioned for continued growth and expansion across Australia, ensuring they can handle future business demands without a hitch. The company now relies on Ascora as a crucial tool for supporting its national operations and long-term business strategy.
"Ascora has been absolutely fantastic for us—it's simplified communication, streamlined operations, and grown with us as we scaled. It’s the key to our business success and expansion."
