Roofing · success story

From local roofer to national platform.

"Ascora has been absolutely key to our business. It connects every part of our operations — from site to office — giving us full visibility and seamless communication. It's simple to use, powerful to grow with, and has supported us as we expanded to over 40 staff nationwide."
BR
Brooke Director · Harbour City Roofing
About Harbour City Roofing

30 years of roofing expertise, part of the Harbour City Group.

Harbour City Roofing, with over 30 years of experience, is a leading provider of roofing solutions for residential, commercial, and industrial clients. As part of the Harbour City Group, the company has expanded significantly, offering top-quality services in roof installation, repairs, and maintenance. Known for its commitment to safety, efficiency, and customer satisfaction, Harbour City Roofing continues to grow and meet the needs of clients across Australia.

01 — The challenge

Scaling fast — needing one tool to bridge office and site.

As Harbour City Roofing expanded over the past few years, with multiple companies under the Harbour City Group umbrella, director Brooke faced the challenge of managing growing operations, sales, and projects. The business needed a unified tool that could bridge the gap between operations and site teams — ensuring smooth communication and visibility across all departments. Brooke was searching for a simple yet effective system to support this expansion and streamline operations.

02 — The solution

One CRM & project platform used across every department.

Office and site teams connected via Ascora

Seamless integration across teams

Ascora provides Harbour City Roofing with a unified platform that integrates the operations and site teams. This integration ensures smooth communication and coordination, helping teams — no matter their location — stay on the same page and work more efficiently.

The scalable system also allowed Harbour City Roofing to grow from a small operation to a national business with over 40 staff members — adapting as the company expands.

Real-time visibility across departments

Enhanced visibility & communication

Ascora provides full visibility of data across all departments — from sales to accounts to administration. This real-time access to information has improved decision-making and ensured that everyone in the business can track project progress and stay informed.

Improved workflow and field service management

Improved workflow & field service management

By streamlining field service management and invoicing processes, Ascora helps the company run projects more smoothly. With real-time updates and easy access to job details, the system allows teams to manage their day-to-day tasks more quickly and effectively.

Comprehensive business tool — CRM, jobs, accounts

A comprehensive business tool

Ascora has become an essential tool for Harbour City Roofing, serving as a CRM and project management system used daily across all departments. It effectively manages everything from sales and accounts to admin tasks — providing a comprehensive solution for all business needs.

03 — The results

Daily-use system across the whole company.

Ascora has become integral to Harbour City Roofing's day-to-day operations, with every staff member across various departments using the system regularly. Its comprehensive capabilities have enabled the company to manage everything from sales to invoicing and project management efficiently. The visibility and communication provided by Ascora have improved job coordination and streamlined processes, significantly boosting productivity. With Ascora, Harbour City Roofing is positioned for continued growth and expansion across Australia.

40+
Staff using Ascora daily
National
Operations on a single platform
All
Departments — sales, ops, accounts, admin

Ascora has been absolutely fantastic for us — it's simplified communication, streamlined operations, and grown with us as we scaled. It's the key to our business success and expansion.

BR
Brooke
Director of Harbour City Roofing

Bridge office and site. On one platform.

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