FAQ · the answers you came for

Frequently asked, honestly answered.

If your question isn't here, our team is one phone call or email away — contact us.

01

About Ascora

Ascora is a complete trade field service management platform designed to streamline the operations of growing trade and service businesses. It enables your business to grow faster while spending significantly less time on admin work.

If you're spending days on administrative tasks, hiring more admin staff just to keep on top of paperwork, or losing time to poor communication between the office and field — Ascora automates those tasks with a click.

Ascora is suitable for any trade business that wants to take advantage of advanced technology to communicate between the office and field in real time, automate manual processes (such as supplier bills), and gain insights into operations and profitability.

It's designed for trade businesses that are looking to scale and grow — giving you the systems and visibility to take on more work, more crews and more sites without the admin spiralling out of control.

Whether you're a Plumber, Locksmith, Electrician or HVAC Technician, Ascora will make your business run more efficiently and significantly reduce admin costs.

Ascora is designed, built and supported from our headquarters in Perth, Western Australia — with our US base in Austin, Texas backing our growing North American customer base.

The Ascora team is very active in listening to our users — new versions are released every 1 to 4 weeks. The product is constantly evolving so your business keeps getting better tools without needing to switch platforms.

02

Security & hosting

Ascora is cloud-based — there are no installations needed (apart from our dedicated mobile apps) and no servers or hardware to worry about.

Ascora is hosted in industry-leading Microsoft data centres across multiple geographic locations, so you can rest assured your data is safe. 95% of Fortune 500 companies trust their business on Microsoft Azure.

The Ascora Mobile, iPad, Android and Web systems communicate with your company's central data source stored securely in the cloud — protected by next-generation 2,048-bit encryption, significantly more secure than even internet banking.

We also undergo yearly audits for PCI DSS Compliance by a leading US security specialist.

03

Pricing & contracts

Pricing depends on your team size and the modules you need. See our pricing page for current plans and what's included at each level.

No lock-in contracts. We want you using Ascora because of the value it brings to your business — not because of a contract.

The monthly subscription covers server costs, hosting your data, Google Maps integrations and ongoing research & development — resulting in an ever-evolving Ascora platform.

04

Demo & getting started

Absolutely. Book a free demonstration with one of our product specialists. So we're all on the same page when answering your questions, we encourage all decision-makers and business owners to attend the demonstration together.

No questions match your search — try a different term, or ask our team.

Still have a question? We're one call away.

Real humans, real answers. Our team in Perth and Austin is here to help — whether you're already running Ascora or weighing it up.