Adelaide locksmith immediately saved $20,000.

Job cards, paperwork, and human error.

Before implementing Ascora, Richard's Lock N Safe relied on a manual system for managing job cards. Each job card was printed and then sorted into either a daily or weekly pile. This process required significant manual effort, with staff members responsible for ensuring that each job card was placed in the correct pile. The system depended heavily on the accuracy and organisation skills of the staff, making it prone to human error.

If a job card was not placed in the right pile or was misplaced, it could lead to delays and complications in updating job details. Misplaced job cards — whether lost in the office or left in the service van — hindered the ability to track and manage ongoing tasks efficiently.

Tablet in hand. Job done.

Increased efficiency on the job

Since implementing Ascora, the process is as simple as opening the tablet, entering the necessary descriptions and pricing, and the job is done. "I save 90 seconds per job and per variation, which has given me 10% more time for productive work, bringing in more revenue — that's an extra 4 hours a week!"

Richard adds that before Ascora, his admin staff spent 90% of their time on paperwork. Now she has time to serve at the counter and decode keys — tasks that would previously have required his time or his technicians'.

Digital safety forms — always with you

"Before Ascora, we had to print out the JSEA, fill it out manually, and remember to bring it to the job site. If we forgot the form, we sometimes had to drive back to the shop to retrieve it before starting the job."

"Now, this problem is completely eliminated. The form is always available in the Ascora app on our phones. It can be completed directly on the phone, saved against the job, or emailed to the client if needed."

Efficient SMS & faster invoicing

"Another thing I love about Ascora is that when my technicians send SMS to customers, the replies go back to my admin central. Not giving customers our technicians' mobile numbers ensures they aren't interrupted while working — and my admin can address any urgent items immediately."

"Invoicing is much quicker now. Changing pricing is exceptionally fast and much easier, saving me an additional 90 seconds per invoice."

$20,000 saved. 10% bigger bottom line.

The implementation of Ascora has had a significant overall impact on the business. It saved Richard's Lock n Safe the need for an additional half a headcount, leading to approximately $20,000 in savings. Additionally, the elimination of $360 in printing costs every four months has streamlined operations. With everything now emailed instantly, the business has become much more efficient — overall, Richard has seen a 10% increase in the bottom line since adopting Ascora.