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Support that actually picks up

Real humans. Real answers.
Whenever your trucks are rolling.

Support is included with every Ascora subscription. No tiered plans — talk to the team that builds the product, from offices in Australia and the United States.

Call (903) 501-3788 Email support →
Mon–Fri · 8AM – 5PM CST Tickets included · all plans Feature requests welcomed
Where we work

Two offices. One team.

Designed, built and supported from Perth, Western Australia — with our US base in Austin, Texas backing our growing North American customer base.

North America

Austin, Texas

Our US base — supporting growing HVAC, electrical and plumbing contractors across North America in their local time zones.

Region
Austin, Texas, USA
Local time
CST (UTC−6)
Coverage
US & Canadian customers
Headquarters · Australia

Perth, Western Australia

Where Ascora is designed, built and supported. Engineering, product and the support team you'll talk to when you call.

Address
16/41 Catalano Circuit
Canning Vale WA 6155
Local time
AWST (UTC+8)
Phone
1300 810 789
What's included

Technical support — without the asterisk.

Every Ascora subscription includes support. No "premium" tier, no hourly billing.

Kora AI · 24/7 assistant

Kora answers in seconds. Humans pick up when it's complex.

Kora is Ascora's built-in AI — trained on your data, your workflows and the product itself. It can pull reports, find overdue tasks, flag low stock, follow up unaccepted quotes and push invoices to your accounting package — all by chat, any time.

  • Instant answers from your live Ascora data — never a stale FAQ
  • Take action: send follow-ups, mark jobs ready to invoice, push to Xero
  • Human support included on every plan — no extra fee, no tier gate
  • Feature requests welcomed and reviewed for the roadmap

Ways to reach us

Phone

(903) 501-3788

US local number · skip the hold music.
Email

support@ascora.com.au

Tickets answered by the team that builds the product.
Hours

Mon – Fri · 8AM – 5PM CST

Email tickets monitored outside hours, urgent issues triaged.

Have a question? Just ask.

Whether you're already running Ascora or weighing it up — our team in Perth and Austin is here to help you get the most out of your subscription.

Call (903) 501-3788 Email support Book a demo →
Support included · all plans · no hidden tiers